A
Angélique
1 reviews | Active since May 2023
02 Nov 2023, 15:57
*********** broker
Pathetic service. As a broker they have not canceled policies and I continue to be debited even after monthly calls. They have have made notes previous monthly and promised last debit. Today when I query, suddenly no notes on my file and no record of my cancellation. Calls are recorded so I want the records pulled and action taken as my cancellation was 100% on file last month when I complained which I have the time and date of
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Aon South Africa Pty Ltd's replyOfficial
03 Nov 2023, 08:47Dear Complainant We regret to hear about the unfortunate experience you have had and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply03 Nov 2023, 08:47
Official
Dear Complainant We regret to hear about the unfortunate experience you have had and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.