BREATHTAKING INCOMPETENCE - AON AND SANTAM

COMPLETELY PATHETIC

REPORTED: Burst water pipe behind the bathroom cupboard. Flooding the house out.

Reported close to THREE hours ago on AON/SANTAM emergency home assist line. Took 20 minutes to "log a claim".

I asked why is was taking so long ... consultant put the phone down on me after I had to wait on a cellphone call for a VERY long time.

Final "CLAIM" was logged. Note, NOT even "emergency was logged" but "Claim was logged.

Well here we are, close to three hours on, water still leaking. We've damage controlled best possible but are witnessing water continuing to come out onto the wooden cupboard and the floor.

I have never, ever seen such breathtaking incompetence, lack of empathy and plain rudeness for a long time. Meantime, water continues to leak, worsening YOUR potential claim.

I ask, what faith should I have in your companies if I was bleeding on the side of the road waiting for your "emergency line" staff to finish their late breakfast and do something? Disgusting.