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refiloe D
1 reviews | Active since May 2013
14 Nov 2022, 09:32
BAD SERVICES - AON & SANTAM
Can you please help me to get my claim finalized. We are now in the second week and my claim has not been finalized and this is a great inconvenience for me. I am being referred to Santam and when i call the person i was referred to did not answer the call nor return my call as i left a message. Today i called AON and there was no response at all i was kept on hold for more than 10 minutes. It is disappointing service as i diligently honor my payments but your service is really bad. The claim number is: AON***.
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Replies (2)
Aon South Africa Pty Ltd's replyOfficial
07 Feb 2023, 15:51Good day,
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Best regards,
Aon South Africa Pty Ltd's reply07 Feb 2023, 15:51
Official
Good day,
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Best regards,
rD
refiloe D's updateReviewer Update
03 Mar 2023, 13:50Good day ASA my query was resolved successfully after your intervention.
rD
refiloe D's update03 Mar 2023, 13:50
Reviewer Update
Good day ASA my query was resolved successfully after your intervention.