GL
Gillian L
1 reviews | Active since Nov 2011
19 Mar 2025, 17:20
Bad service
An assessor came to assess our Invertor on Monday March 17. The lady dealing with our claim then went on a course and did not follow up on the claim. Our broker Aon, did not follow up either. I had to try and get hold of the company that assessed the claim to make sure the report was sent to Santam.
This delay means that we will have to wait another week, before we get this sorted out.
This is unacceptable. We pay for a service, 1. Why have neither Aon nor Santam chased up the report. 2. Once I made them aware of the delay, why did they not treat the matter as urgent.
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Aon South Africa Pty Ltd's replyOfficial
24 Mar 2025, 09:02 Good day, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries.
Regards
Operations Compliance team
Regards
Operations Compliance team
Aon South Africa Pty Ltd's reply24 Mar 2025, 09:02
Official
Good day, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : Details of the FAIS Ombudsman are as follows: | Physical Address: Postal address: Tel: Fax: Email: Web: | 125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria 0010 PO Box 41, Menlyn Park, 0063 +***0 / +***86 *** *** www.faisombud.co.za For complaints which relate to the “Insurance Product” Details for the National Financial Ombud Scheme South Africa (NFOSA) are as follows: | Address: Tel: Email: Web: | Johannesburg - 110 Oxford Rd, Houghton Estate, Gauteng, 2198. Cape Town - Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, Western Province, 7700. ******www.nfosa.co.za For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries.
Regards
Operations Compliance team
Regards
Operations Compliance team