Bad customer service or pure delaying tactics from AON

I’m disgusted with the service received from AON. I’m in a process of pothole claim which was referred to AON by JHB Road agency. I’m dealing with the lady called Zamathula Sibanda | Claims Service Advisor I’m convinced that these guys are paid to give poor service or to delay the claim for as long as they can. I submitted my claim in January after the incident and it was referred to AON, who kept quit and never got hold of me till June when I send them an email asking for feedback. Since then I have been sent from pillar to post requesting documents that I sent to JHB road agency in January and the original invoice of the tires that were damaged. Today when I ask for feedback, they ask me to send them a recent no claims letter (not older than 7 days), for the incident that occurred in January. They flipping want a no claims letter again in November. Note, this letter was sent in January when I submitted the claim. I feel sorry for the people that are clients of this useless piece of sh*t insurance, I don’t know how they survive, really.