DK
David K

1 reviews | Active since Feb 2015

30 Jan 2024, 17:16

*********** assesor

This is an external claim by me against one of your clients. Traffic accident, your clients negligence. November 2023, Current state: your supposed payout is R2000 less than the lowest quote I got from 3 panelbeaters, your agent tells me the payout has been accepted by the panelbeater, it has not! This is unacceptable! Futher emails are ignored. Your web site customer support form does not work. So either you sort this out (nearly 3 months now) or I take your client to the small claims court, and report your *****ed practises to the ombudsman and all social media I can find. 'Without predjudice' David

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Replies (3)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply31 Jan 2024, 08:21
Official
Dear Complainant We regret to hear about the unfortunate experience you have had and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course. 
DK
David K's update13 Feb 2024, 09:35
Reviewer Update
Thanks to Hellopeter and a letter of demand to the bloke that crashed into me , this issue has been resolved. My thanks to AON's hellopeter team. No thanks to the 'assesor'. tried to tell me I should s**** my car!
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply13 Feb 2024, 10:22
Official
Good day, we are delighted to hear that you have received such commendable service from Aon. Thank you for the feedback.