Appalling service when registering a claim

Today,at 9AM, I call AON Call centre to register for a claim on my leaking roof & electrical fault. Micheal took my call and immediately put me through to Euro Assist agent Refileo. Refileo unfortunately only registered the claim for electrical fault and send me a reference number LD-RDPG-01. The electrician came through around 1PM and made his assessment.<br> <br> At 16hoo I then called Euro Assist to find out why the roof people have not come through, they told me that they do not deal with any building claims and I should follow up with AON. I then immediately called AON & got through to Lee after holding for +-15mins & my calls being dropped in the process. He said the claim will be handled by Khanyisile & he was putting me through to her....i held on for 13 minutes 46 seconds & then I dropped the call & tried redialing.<br> <br> My call was then dropped about 3 more times & eventual at 16h39 I got through to Lebo Diale who put me through to Nicolene who then registered my claim * told me someone will get hold of me on Monday.<br> <br> I am extremely disappointed in the bad service that I received:<br> 1. My claim was not registered when I called in the morning<br> 2. Holding for +-30min with dropped calls