DS
Dhanz S
1 reviews | Active since Dec 2016
11 Sept 2018, 14:56
Appalling service
The service offered by AON is extremely appalling and disgusting. My husband had a business insurance and passed away in 2012 and they continued deducting premiums after receiving a confirmation of the death certificate and after the business had been transferred. No authority had been provided and after touching base with the Newcastle offices, i received assistance to the point where the employees that have been assisting were no longer in the employ. I have lodged a complaint on their site twice, with no feedback or a call to resolve the matter and re-imburse me my premiums.
Helpful (0)
Replies (1)0
Replies (1)
Aon South Africa Pty Ltd's replyOfficial
11 Sept 2018, 15:24Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint.
We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon
Best regards,
Aon South Africa Pty Ltd's reply11 Sept 2018, 15:24
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint.
We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Kind regards,
Aon
Best regards,