AON unacceptable service

<p>I am very concerned about this company. I have had cover for many years, however recently SANRAL in busy with Road Interchange in Umhlanga and the BOMAG 10 ton compactor has caused defects to my building whilst compacting rocks in the vicinity of my property.</p> <p>About 3 weeks ago , the loss adjuster telephonically informed me that they do not cover me for vibrations yet the word VIBRATION does not exist in the policy wording document which I have a copy of.</p> <p>The claims handler emailed me today saying "They repudiate the claim and you will get a repudiation letter soon"</p> <p>I am covered for impact and i explained to the manager in Durban that impact of the compacting has impacted on my building structure. I have copies of all my correspondence to SANRAL and the insurer , where SANTAM is the underwriter.</p> <p>I then called a manager in Durban AON who said that my claim is still at a very high level with their technical department and i am still waiting for her to call me since 9 am.</p> <p>This is very disturbing as this is clearly impact damage due to roadworks by a third party.</p> <p>I am prepared to take this matter up via all the available options,Ombudsman, legal etc</p> <p> </p>