HS
Hennie S

1 reviews | Active since Oct 2015

17 Nov 2015, 07:46

AON REPAIRS PHONE TO WORST THAN BEFORE REPAIRS

I handed my phone in for repairs to AON using FINRITE insurance. My phone took 75 Days to repair after they promised it would be repaired within 21 days. The phone went in for a screen repair. When I got the phone back I had to pay R800 but could not test it because the battery was flat. I immediately saw that the screen was not put back into its right position and the glue was al*****. After charging the phone I found the following problems :<br> 1. You can see into the phone on the side of the screen.<br> 2. When you look at a angle at the screen there is big white lines inside the screen.<br> 3. The speaker is not working - cannot hear the other person when they call.<br> 4. The camera does not focus anymore<br> <br> And this is a international company who say they are proud of there work???? Finrite wants me no to drive 75km to the nearest edgars to hand the phone in for repairs again - It will take less then 21 days again. So now i'm paying for their mistakes????

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Replies (1)
Aon South Africa Pty Ltd
Aon South Africa Pty Ltd's reply17 Nov 2015, 08:51
Official
Hello hdvonstaden,

We acknowledge receipt of your complaint. We are investigating the merits and circumstances of your complaint and will provide you with our response within a reasonable period of time.

Kind regards,

Aon