AON - NOTHING BUT LAZINESSNESS, FALSE PROMISES, LACK OF PROFESSIONALISM

So, it was time for a household content insurance, I did so much research but there are so many insurers out there, I was overwhelmed, so i tool to facebook... I asked on a couple groups for recommendations. AON - This name kept coming up and was spoken about so highly, so I called them and the marketing/sales agent I spoke to said all the right things. He actually said "everything is covered"

So, at R1500 (rounded off) per month, I went with them.. Boy, I really regret that!

My broker was Refiloe - she is a good manipulator and will also say all the right things, but when it comes to doing her actual job, nope..

So, I sent through a claim for 2 iPhones. Refiloe told me I needed damage reports. I got these for her and sent them all in, she then sent the documents to Nozipho at Santam. I get a call telling me she doesnt have the reports, I told her that I sent them and she began to fight me, I then hear paper being shuffled and all of a sudden, she had the reports - this shows how seriously they take claims...

Then she asked me why I didnt claim within 3 months... But I did send everything through within the 3 months, which again shows me how little interest or how seriously this claim was being taken.... Then all of a sudden, she needs a more detailed damage report, now, I was told by iStore that the reports I received where as detailed as they could give and they havent had an issue with insurance, so what I had should be good enough. Now, I dont know the insurance world, so i trust the word of iStore... I then suggested that Nozipho get hold of iStore herself, this is so she can be clear as to what she needs , so this claim can get sorted out smoothly and without the back and forth of me getting incorrect documents..

2 WEEKS LATER - Nozipho FINALLY EMAILS ISTORE!!!!!!!! 2 WEEKS!!!!! This is after I have sent both Nozipho and Refiloe countless emails trying to understand what is going on AND BEING IGNORED!!

Needless to say, the absolute carelessness and lack of professional behaviour by these 2 is a joke,

AON will happily take your money but when it comes time to claim, they will sit with the information and do nothing. You will ask and beg for information and you WILL BE IGNORED.

I have since cancelled my insurance with Aon, even though the iPhone matter has not been resolved - I mean, its clear they dont care and this claim will just sit on Refiloe and Nozipho desk to collect dust.

I am truly horrified and disgusted by the level of service, unprofessionalism and general laziness of Refiloe and Nozipho. Maybe Aon is a good company and I was just stuck with the 2 staff members that just dont care anymore.......

I mean, with the money they already stole from me (yes, this is how i view it now, they took my money and when it came to a claim, nothing was actually happening, therefore, they took my money under false pretenses - therefore STOLE my money) so with the money they stole from me, it would have covered the insured amount of the 2 iPhones......

So, let this be a warning - AVOID AON AT ALL COSTS....