AON is shoddy at best

I have a problem with my drain. My kitchen was the first to get blocked, called AON to send someone. They unblocked the kitchen drain but failed to see the main drain was still blocked. Next day evening the shower drain won't drain water and water comes up the shower when I flush my toiled. It's 11pm. Saturday morning first thing (8:33 AM) I call AON, hold for 5 min, no answer. Call again 9:17 AM, hold for 2 min, no answer. Call again 9:19 AM, hold for 5 min, no answer.

I go to the gym to use the loo and shower, call again at 11:03, they finally answer and say they'll send someone. 11:42 AM a service provider calls and tells me they are fitting a geyser someone and once they are done they'll come. I ask for a rough ETA, they say they don't know, but today. 23h59 pm is still "today" in a house where one can't use the loo or open a tap. I call AON back to send someone else cause I've been sitting with the problem since the previous night, they say they'll call me back. 14h30 pm, still waiting for that call back I decide to go home to PTA to stay with my parents. I saw the missed calls that got in around 16h00, so much for "emergency service". I'm still stuck with a house that has the potential to flood and I'll have to shell out a pretty penny to get a plumber to fix this drain once I'm fully back at my house.

AON is by far the worst thing that's ever happened to me in terms of insurance. I have to shop around for an alternative after the long weekend. No doubt a higher premium cause I've have just claimed, even though I didn't really get help.