JM
Jana M
1 reviews | Active since Dec 2009
11 Dec 2019, 12:42
AON getting Tardy
So, Aon South Africa, I'm really disappointed in your service over the last week or so. I've been a loyal member for more than 10 years. I've recommended your company to family and friends and have had no real need to claim in those years. When I did it was always swift and painless. In the last week, all I experienced, was pain. I had the misfortune of logging a claim for a microwave that was damaged due to loadshedding, and only received the claim number on the 4th day after repeated calls. Would it be possible to highlight the process in these matters. As, unfortunately the response to emails to your office are tardy at best. Normally the item would be collected and repaired or replaced.(whichever was appropriate) The Insurer is now asking for Technician reports and quotes. If I need to do all the running around, why do I need a broker?
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Aon South Africa Pty Ltd's replyOfficial
13 Jan 2020, 10:12Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate and respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate and respond in due course.
Best regards,
Aon South Africa Pty Ltd's reply13 Jan 2020, 10:12
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate and respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate and respond in due course.
Best regards,