1 reviews | Active since Jun 2018
AON GAP cover - worst ever!!!!!
In May I had laparoscopy done and the bill came out which was way over the amount my medical aid could pay. In July the 2nd I submitted my application and necessary documents they asked for at AON SOUTH AFRICA. I was told that application would be processed in 10 working days....NOTHING!!! Then after about 15 working days I contacted them...NOTHING! Then I got an email informing me that they are only processing my application on the 25th!!!! Worse is that my specialist is handing my account over to the attorneys (and I did inform Aon)...exactly why should we have GAP cover when it will be so stressful and inefficient?????
Worse, we are not supposed to reveal that we have GAP cover (as recommended when we take the Gap) but with these kinds of delays you end up having to reveal that you are waiting for Gap to pay. The minute mine heard that I have Gap, they wanted to claim for more. This is not right.
I wouldn't recommend AON as a Gap cover provider. They dont even bother to communicate and they ignore emails when we follow up. Rather go for Gap cover that will provide a peace of mind!!!!
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution.
They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Sincerely,
Aon South Africa (Pty) Ltd.
Best regards,
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution.
They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Sincerely,
Aon South Africa (Pty) Ltd.
Best regards,