AON dont need customers

after 2 lighting strikes, 2 claims were logged, then a few days later I have to remind them about the claims which is apparently my problem to go and source \someone\" to give damage reports to them. I thought that's why I pay them, but clearly that's my other job to do. Let it be know that part of the claim is my security system which keeps my family safe and allows them to sleep and night. the next complaint will be how AON now has to replace everything as I got no security in place."