YJ
Yacoob J
1 reviews | Active since Mar 2009
15 Dec 2022, 20:36
AON Business Insurance - can somebody help?
I have recently had the displeasure of having to deal with the AON Business Insurance team on a claim that I lodged for a geyser leak and resultant damage on 1 November 2022. To date, an assessor has not been out to the property to inspect the damage despite me having to follow up regarding the status of the claim on numerous occasions. Separately I have been a client of AON in my personal capacity for a number of years and have always received stellar service - but my painful and frustrating experience with the Business Insurance team has left me tearing my hair out.
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Aon South Africa Pty Ltd's replyOfficial
07 Feb 2023, 15:45Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
Aon South Africa Pty Ltd's reply07 Feb 2023, 15:45
Official
Dear Complainant
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.
We regret to hear about the unfortunate experience you have had with Aon and we acknowledge receipt of your complaint. We will refer your complaint and details to the relevant department for their urgent attention and resolution. They will investigate the merits and circumstances of your complaint, as well as respond in due course.