TM
Thoniel M
1 reviews | Active since Jun 2009
04 Nov 2024, 20:45
Absolutely no client service.
By far the worst company I have dealt with. At the beginning when you join they are extremely helpful but after you sign you are not even a number. They helped us change our medical aid and now that we have questions we cannot reach them at all. We phoned multiple times with promises the agent will call us back. It is now weeks later and we are still waiting. I have sent emails to the agent who helped us, no response. I emailed AON directly, no response. I even lodged a complaint on AON’s website and guess what, no response. Sadly for AON they are not the only company out there, but I feel I must just warn other people to be careful.
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Aon South Africa Pty Ltd's replyOfficial
04 Nov 2024, 20:57 Good day Thoniel Marais, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Compliance Team
Best regards,
Aon South Africa Pty Ltd's reply04 Nov 2024, 20:57
Official
Good day Thoniel Marais, We acknowledge receipt of your complaint. We regard this matter in the most serious light and please know that it is receiving our urgent attention. You will be contacted shortly to resolve this complaint. Kindly note that if the complaint is not resolved within 6 (six) weeks hereof or if the complaint is not resolved to your satisfaction, you have the right to proceed to lodge a complaint with the relevant ombudsman within 6 (six) months hereof. For complaints which relate to the “Advice” or “Intermediary service” rendered by your broker : For complaints which relate to a “Medical Scheme”: Details for the Council of Medical Schemes are as follows: Tel: *** Email: *** Website: www.medicalschemes.co.za We have cc’d the relevant contact personnel who will investigate the complaint further. Kindly contact us with any further queries. Kind regards, Aon Compliance Team
Best regards,