6 weeks and counting

<p>On the 9th of November I did the claim for my stove (covered in my policy), 2 weeks after the claim an assessor called me to make an appointment to asses damages to the stove. They came and they left and nothing was fwd to AON as they did not do an assesment, they recommended that I get an electrician to do a qoute if it was possible to repair the stove, I pushed back to them explaining that they should arrange it and not me, I will gladly mark my own test but that is not the way i do things. I then again mailed AON and received a call from AON apologising for the poor efforts in resolving my claim and that he will make sure things get sorted, yeh right like that ever happened. I then again called the assessors and ask them what is the progress and they told me they will arrange for electrician to come and do an assesment, this was last week. Another week past and i got a call today that he can only come next week Monday. this will then be week 7, absolutely crazy to expect me and my family to wait 6-7 weeks for AON and whoever they get to assist them to do a simple assesment. We are now without a working stove for 6 weeks and counting, not nice AON to treat a loyal 13years + customer this way. If i new this would be such a issue I would have had it fixed the same time, but NO i am insured and it is just right that you come to the party.</p> <p>PLEASE can someone help me with this, it aint nice and we are almost at Christmas.</p> <p>ID ********** 154082, Policy number ********** 2876</p>