Ticket System Useless

<p>You cannot get hold of a person at Annecto - they now have a Ticket system which they take a week to respond to.</p> <p> </p> <p>Their response was a non-response as they asked us a question. We explained our lines are not working and they rep**** "What do we mean 'not working?'" We need a technician to come out to see us. Should I have put that on the ticket?? This is an exercise in extreme frustration!!</p> <p> </p> <p>We have a business to run and our telecommunications are vital to us.</p> <p> </p> <p>I could go on and on but am at a loss for words at their poor service!!!!</p>