MALFUNCTION AND ZERO RESPONSE

<p>We, Auto Clinic Swellendam regret that we agreed to install your products for our business. The first time Annecto Telecom made contact with us was on the 28 July 2016. After we agreed to install your telephone systems we waited for 2 months before technicians arrived at our offices in Swellendam .</p> <p> </p> <p>We were promised a 30 day trial period to test the system, but the telephones was not working because there was a problem with one of the devices you installed. That end of the month you deducted money from our account for services rendered, even though the systems was not working. After a long struggle that was rectified.</p> <p> </p> <p>We have phoned, e-mailed, texted Mr. Henkeman, your offices as well as the owner, but still no solution was made. We can’t run our business like this , we are losing clients because the clients can’t get hold of us, and even if they do they can’t hear us because the lines are breaking up.</p> <p> </p> <p>Eventually after months passed Mr Henkeman came to our offices in October 2016 , he did a temporary fix he promised he will put up an antenna for better signals the next week, but once again we are still waiting.</p> <p> </p> <p>There after your accounts department send us an invoice for a business in Maitland. The amount was R1470,45. I phoned numerous times and opened a ticket. No response was received. I then contacted Mr Henkeman he said he will sort it out.</p> <p>He came to our offices and i showed him the account. He said that the lady in the accounts department made a mistake, and that ,that wasn’t even our account. He said we only have to pay Centrafin which we did.</p> <p>But 2 days later we received the same invoice but the business address was changed to ours. Once again i contacted Mr Henkeman he said he will rectify the problem. I also phoned the accounts lady and tried to explain to her what i have been told by Mr Henkeman, but she didn’t understand and didn’t give me time to speak. Which we found very unprofessional.</p> <p> </p> <p> It has been a month now and still this problem wasn’t resolved. On the 30.11.2016 the lady of the accounts department phoned saying they are going to block our systems, which se did. So we don’t have telephones services at all. So now we have to pay for services that is only temporary?</p> <p> It has been a month now and still this problem wasn’t resolved. On the 30.11.2016 the lady of the accounts department phoned saying they are going to block our systems, which se did. So we don’t have telephones services at all. So now we have to pay for services that is only temporary?</p> <p> </p> <p>Please check all your telephone records, text messages, e-mails and then maby you will understand my frustration. I also complained on Hellopeter, and i never received a response.</p> <p> </p> <p>I, Mr Davis,owner of Auto Clinic are willing to pay but not before I’m 100% satisfied with the service and not before all promises that was made is met. The only service i received up until now is malfunction and zero response.</p> <p> </p> <p>Awaiting your urgent response.</p>