Wrong information been given for months now

My boyfriend had test done 13 July 2023, he is a dependent on my file as we reside together and has been partners for 7 years and paid the account W*** of R1018.00 on the 07 Aug. he did the payment while on the phone. Then after the payment was done every second day someone from Ampath will phone him about the outstanding account. After numerous e-mails sent with the proof of payment and still getting phone calls that the account is outstanding, we drove through to Ampath Sunward park with the account and the proof of payment. There they picked up the wrong reference number was given and said not to worry they will send it through and sort it out. 2 days later a phone call again that the account is outstanding, Sunward Park branch did not send through an e-mail to fix the problem. I then went into my account on the website NRW84341 and saw that the R1018.00 was paid into my account and a separate account was created for him. I then sent an e-mail to accounts explaining the situation, where a reply came through the money will be transferred to his account, "(Kindly take note that the amount of R1018.00 has been transferred to Mr Andreas Geldenhuys account as requested.)" A month later we received more calls that the account is still outstanding. I sent en e-mail to accounts again where Marlize Van Zyl answered me that the money can not be transferred to his account it needs to be refunded to me and then be paid into his account. At this stage they noticed there is another refund due to me the money has been in their account since 21 Sept 2021 and proof of payment is needed for this amount as well. So for 4 years this money is in their account and by accident it is noticed by me!!!!!!! I sent the proof of payment through for the R1018 with a refund claim form and explained my bank Absa can only give proof of payment for 24 months and the other refund proof was on the 25th month therefore I can't give proof of payment. So I sent everything in she asked for. She then rep**** sorry she noticed that the money came from another account the refund details I sent is incorrect it needs to come from Mr A Geldenhuys. My account shows that an amount of R2555.00 was received for the 21/09/2021 and she now asks for the proof of payment of R2763.90. I asked at his stage for a recon on all my Ampath accounts, as why would I pay in R2763.90 if there was not an account? Today the 10 Jan 2023 I sent all proof of payments in with refund letter from Mr Geldenhuys. I want to see if this will be sorted after months of wrong information given!!!!!