Worse than worse if it comes to resolving a problem

I should have actually had a look on Hallo Peterbefore i even considered Ampath. Just the ratings itself gives you an excellent idea of how bad Ampath actually are. With numeral emails, phone calls and still no sorry or customer feedback on how we can disolve the problem. Well i went to a Ampath office for Blood tests, as i walked in i asked the lady if she can check if this is covered on my medical aid before i did the tests. She went onto her computer and said that everything is covered on my medical aid. So we did the tests. After two days i went back to the doctor as i stil did not feel better. He said he is going to send me for a scan and more blood tests. So i went to another Ampath office in a hospital on which the lady at Ampath also confirmed to me that the tests are covered by my medical aid. So i went ahead and did the tests. After that i walked to the radiology where i needed to do the scan. Wen i came in i asked the lady at radiology if this is covered by my medical aid she went onto their system and confirmed that it is not covered and gave me the amount on what it will cost me for the scan. A week later i receive a Statement from Ampath with an amount of R2226.20 outstanding. If i new it was not covered i would not even considered the second set of tests

No how do you explain this Ampath - And how do we resolve this problem?