Watch out - your patient information at Ampath is NOT SECURE!

If I could score this company MINUS 5 I would have. From all the most pathetic companies I have dealt with in South Africa lately, Ampath takes the cake! On 25 November 2022 I paid my account with Ampath in full. In January I started getting phone calls from debt collectors. Upon further investigation I found that the payment of R3374,60 which I made was never reflected in their books. Now hear this - the GREAT Ampath does not email accounts to you. They simply send you and SMS to say that your account is outstanding. So when I paid the account based on the information in the SMS it apparently went to another company. I made a call to Ampath's call center to enquire further during which I was told by a Moosa that the money was in fact received and was paid into one of the Ampath's debt collector company's banking accounts. He said this was not a problem, they will transfer the money. He logged a call for the money to be transferred. I was then informed via email from an EXTREMELY snotty Mr Dan Tshwane that the account was not paid to Ampath and basically that Moosa was talking BS. During my discussions with Mr Tshwane it turned out that there is a **** running where Ampath accounts are paid are paid into a **** account - based on the information on the SMS. Now my question is - where did these hackers get my patient information in order to send me this SMS? I put it to Mr Tshwane that their systems must have been hacked for an external party to have this kind of information. Mr Tshwane basically told me too bad - pay the account!! So I, as the customer, have to pay for whatever is going on at Ampath. Great!!!!! Thanks for NOTHING Mr Dan!