Unresolved test results

Blood test results

Unfortunately, I had to have bloodwork done on my child (2 years old). There was a case of cozsackievirus at his school and he had a rash on his arm (I know coxsacievirus is not on the arm but the school asked for a 7 day isolation or a PCR coxackievarus blood test). I choose to take his for the test as it is very difficult to take 5 days off from work. I took his for the test on Monday 20 February between 9am and 10am. After the test was done, I asked the sister what the turnaround time on the test is. She said I will have the results by Wednesday morning 22 February. This meant I must take off from work the Monday, Tuesday and I could go back to the Wednesday (This was already bad enough). Wednesday afternoon around 2:30 I started calling the labs to get the results as this started to worry me. All contact numbers on the web connected to Sunward Park Ampath responded with ‘this number does not exist’. I got hold of ‘head office’. First I spoke to a man how struggle about 30min to help me, after his help he said that it is pending. After speaking to him I spoke to 4 other people where not one was able to help me, one lady put the phone down while I was speaking to her. The last lady opened a ticket as she was also not able to help me. The lady placed on the ticket has called me Thursday 23 February 2023 to ask for my child’s ID number/DOB as well as mine.

In conclusion I still do not have the results of the test. I am already doing the 7 days isolation because of Ampath’s negligent. The test was done by using my medical aid. I am unwilling to allow my medical aid to pay for the unresolved test results.