Unrequested Tests Claims

Exercise extreme caution before using Ampath; I strongly advise utilising Pathcare instead. On 21 January 2025, I visited Ampath at the Christian Barnard branch for a set of tests prescribed by my doctor. I spent nearly 30 minutes with the staff beforehand to ensure the correct tests would be carried out, as I had previously been charged over R2,000 for erroneous tests.

Despite our lengthy discussion and agreement on the precise tests required, the staff blatantly ignored our arrangement and repeated the same error—this time issuing a claim of more than R2,400. This disregard for clear instructions is both shocking and unacceptable.

When I contacted the Ampath accounts department, I was merely redirected back to the branch. Although the branch manager was helpful, the matter appears to have stalled. The same day, the accounts department assured me that a refund would be processed, yet over three weeks have passed with no refund reflected on my medical aid, which Ampath had already billed.

To compound matters, each subsequent follow-up has been met with further incompetence and confusion. Staff do not seem to leave any notes, forcing me to relive the entire ordeal every time I call. This level of unprofessional behaviour is disgraceful for a healthcare provider, and I demand immediate rectification. I urge anyone considering Ampath to think twice before entrusting them with your tests or your money.