Total disregard for client service and the Ampath brand

I am thoroughly disappointed with the service received by Ampath Hartbee****rt. Or should I say lack of service? My GP filled out an Ampath form with a request for 14 different blood tests of which 2 were Fasting blood tests. I am working in Roodepoort and staying in Hartbee****rt. I had breakfast in the morning, and fasted the rest of the day in order to have the blood tests done 10 hrs after I have eaten. I phoned the lab twice to inform them that I was on the way and what the situation was. When I entered Harties, I phoned again to advise that I was 10 min away and I was concerned that I may not make it in time and if they are willing to wait one minute for me if need be. The lady told me that they are closing at 17h00 and if I am not there then I must go to Brits- another 20 km away. I was shocked at the rudeness given the fact that I informed them that I was on my way and sure to make it. I was at the Ampath lab 5 min before closing time. They did not greet me and seemed irritated that someone actually entered the lab. Then I was told that the guy taking the samples already left. When I told them I was fasting since breakfast to have these tests done - I was told that my blood glucose would be so high that it may seem that I was a diabetic. I, being a qualified nurse, told them that this was actually the intent of a fasting Glucose test - to see how the insulin reacts to no food in your system. Then I was told that they did not have any storing facilities or a fridge to keep samples until collection the next day and that they only take fasting bloodtests between 09H00-11H00 in the morning. They just was not willing to assist and seemed angry and irritated that I was requesting help and explaining my circumstances. I have passed 3 hospitals on my way home with the idea to rather support my home town branch. I am concerned about the accuracy of tests done at this branch seeing that they do not have storage facilities for samples. They had no interest in even doing any of the other tests (if the fasting blood tests could not be done). These 2 ladies obviously did not have the interest of the customer or the business in mind. I have not encountered such a total disregard for customer service and brand consciousness in the medical profession as yet. The very next day I took the form to Lancet and was blown away by their professional, customer- centric and friendly service. Lancet would then thank this branch for the business of 14 different blood tests given to them due to a lack of professionalism on Ampath's side. I would caution health care providers making use of a labarotory that does not have storage for medical samples until collection as this may impact accuracy of the results.