the most horrible service i have ever experienced

the most horrible service i have ever experienced. They hand you over to debt collectors even after they have received all payments made. proof of all payments was send through in January and still nothing has been done about this, 5 Months later. they dont respond to emails or call their clients when a complaint is raised. i am livid and have been requesting for someone to call me since JANUARY. I am still waiting

mail send to them again yesterday

Good Day Hans.

Further to my below email. We have been trying to sort this matter out since Last year. In January I also escalated this through to you guys and I was informed that the matter was sorted. Please see attached mail. I dealt with a person by the name of Carmen Janse van Rensburg on the 31 January 2020.

Payments made to Ampath for the accounts of Ursula Mimi Cloete id no *** 2019 -10-15 R200 *** 2019-11-04 R200 REF – *** 2019-12-04 R200 REF – GOH25***-12-24 R119.64 REF – GOH25***-06-09 R116.26 – ***

You will see on the attached mail Carmen did advise that the GOH25959 ref numbers were incorrect however she informed me that this was allocated correctly now, which was obviously not done. My Mothers name needs to be removed from the collection agency with immediate effect and I need your Ampath’s Debtors department Managers email address and contact number ASAP.

Please also see attached proof of payments send previously as well, I need feedback on this matter no later than 12:00 tomorrow. Maritza ***

Regards