Terrible customer service.
I have probably sent over 10 emails asking a simple question: for someone to provide me with the appropriate email address for the appropriate department. They refuse. Pathcare is so much easier to get your results and any additional info from. I need an email address for the department that deals with the results of blood tests.
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Ampath Laboratories (Pty) Ltd's replyOfficial
14 Nov 2022, 14:06Hi Charl. Thanks for sharing your experience as all feedback provides valuable information on how we can improve our service. We are in the process of sorting out some of these customer experience issues and our website should reflect these in the next couple of days. Until then, can we suggest a call to our Client Services team on *** for support with blood test results?
Ampath Laboratories (Pty) Ltd's reply14 Nov 2022, 14:06
Official
Hi Charl. Thanks for sharing your experience as all feedback provides valuable information on how we can improve our service. We are in the process of sorting out some of these customer experience issues and our website should reflect these in the next couple of days. Until then, can we suggest a call to our Client Services team on *** for support with blood test results?