KB
Kate B

1 reviews | Active since Dec 2017

15 Jan 2024, 17:11

STAY FAR AWAY FROM AMPATH

Not at all surprised by Ampath’s average rating of 1.3 stars… Had tests done on 30/11/2023 and again on 01/12/2023 and paid in full with my debit card on both days, but am now being harassed by accounts department to pay the outstanding amount which is the same as the amount I paid on 01/12/2023…. I emailed and said that I do not owe and the response was “further tests were requested by the doctor “…. Yes I know. I printed the request form from the doctor and paid upfront before any bloods were even drawn on the 01/12. I have record of paying both days according to bank statement. I will not be harassed for a stuff up on their system or their poor accounting skills - I am ready to get my lawyer involved because this is also not the first time I have heard of Ampath taking advantage of people.

0
Replies (3)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply15 Jan 2024, 17:35
Official
Hi Kate. Our sincere apologies for this experience. We would like to escalate this to the relevant team for investigation and support but would need your reference number in order to do so.
KB
Kate B's update15 Jan 2024, 19:23
Reviewer Update
Ampath pathology ***
This is the only number I have.
I have proof of payment from my banking app of the transactions made on both days.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply16 Jan 2024, 08:38
Official
Hi Kate, thanks for getting back to us with the account number. We will escalate now and the relevant team may be in contact should any additional information be required.