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Beverly A

1 reviews | Active since Sept 2022

26 Sept 2022, 20:35

Service from Ampath Groenkloof

If I could give Ampath a ZERO I certainly would. I took a urine sample to Groenkloof but regretfully somehow the paper got wet inside the bag. I was treated as if I had urinated on the table of three really unfriendly young girls. and they lifted their noses when I profusely apologized not in anyway reassuring me that it was AN ACCIDENT. following that I received hundreds of text messages for the miserable R387 outstanding rand from the medical aid we needed to pay. AMPATH I told everyone on the day that I was absolutely mortified by the reception of what would have appeared three little inexperienced girls with no no etiquette and I am fully bilingual so my conversation was in Afrikaans and apology to match. THEN THE HUNDREDS OF MESSAGES IS TRULY OR UNPROFESSIONAL OR HILARIOUS. But certainly I can offer your staff etiquette classes at NO COST as they really need it

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Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply27 Sept 2022, 09:06
Official
Hi Beverly. Thank you for sharing your review and our sincere apologies for your experience. We will escalate your feedback to our Area Manager for investigation and appropriate action.