LR
Lucille R

1 reviews | Active since Dec 2017

19 Nov 2024, 09:41

Service delivery

I recently utilized Ampath for medical testing on two occasions, and on both instances, I encountered errors in their billing. These mistakes were due to discrepancies within their accounts department, which I, as the customer, had to identify and address.

As a doctor, this was my first experience with Ampath as a patient, and based on these issues, I will not be using their services again nor referring any of my patients to them. I will also advise my colleagues to refrain from utilizing their services in the future.

0
Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply21 Nov 2024, 08:02
Official
Dear Dr Roodt
 Our apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this to the relevant team for investigation and resolution.