Rude staff

You guys really need to train your call centre personnel on how to speak to people. I called in today inquiring about a claim and your agent, Keshnee, was soo rude telling me that I don't know what is going on and I must speak to the patient who is my mother by the way. Horrible call experience. As someone who has worked in a call centre before, you do not speak to people that way. Re-train your staff!