Rude service from Ampath personnel

I had to take my daughter for COVID testing as prerequisite for surgenry on Thursday. When i arrived earlier on 29 June at the @Health ampath depo in centurion, i was told that i cannot stand in line with my 2 year old, so i returned together with my husband at 16h20 with the idea that he would wait with her in the car until i get to the front of the line. When we arrived, there was no line so i approached the testing container with my daughter, only to be told that the system is offline, they stopped testing and that i would have to return the next morning. I advised that i was instructed for the test to be done 72 hrs before her surgery on the 2nd of July. The lady then told me to go inside and speak to Ampath personnel to advise further. The nurse inside the rudely told me that they stop testing at 16h30 for them to perform admin activities even though the hours that they are open for testing, outside for monday to friday is 08h00 to 17h00. Statements like "we cannot work like his, we might as well stay until 8 o'clock" were made but not directly talking to me. I find this to be very unprofessional and although i can appreciate that these type of institutions are under pressure during this time, this is at no fault to a paying customer and this is already a stressful time as parents so this type of behavior and treatment is unacceptable.