*** / BULL**** ACCOUNTS DEPARTMENT

Hi,

First it was a claim for a patient that is not me. Now it's incorrect claim that I was told would be fixed

I also called about this last week (I have attached the call log) and was told it would also be sorted out. My medical aid said you submitted the claim incorrectly.

If you are claiming for me my dependent code is 00. If you are claiming for my son his dependent code is 01 and his name is Keoratile Rorisang Mogoshane.

I don't understand how or why your accounts department can be so ***********. PLEASE FIX THIS AS A MATTER OF URGENCY.

This claim needs to be submitted correctly and will be paid from my in hospital benefit. The authorisation code is ***0.

I was on the phone with your consultant last week for a long time fixing this issue including the incorrect invoice you sent me and I was told this was fixed. I find it difficult to believe that every other service provider has been paid in full except you.

Please do your jobs CORRECTLY because this is not a valued client experience. This is annoying.

I have attached all the relevant information you need to submit this this claim.

Reach out to me with confirmation.

Regards, Ofentse