MN
Matlhari N
1 reviews | Active since Sept 2022
28 Nov 2023, 19:10
Refunds not paid after almost 3 months
I did some test with Ampath in September and after my results. I was told my medical aid didn't paid them. I was threaten to be taken for legal route if I didn't pay them within 14days. I did made a payment. In October they claim the same amount with my medical aid. I have called, emailed the refund office without lucky. Why was I threatened with legal route when you have claimed from my medical aid? When will I get my refund back? Do I have to drive from Secunda to get my refund in Pretoria.
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Replies (2)
Ampath Laboratories (Pty) Ltd's replyOfficial
29 Nov 2023, 09:46Hi Matlhari. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our customer experience. We will escalate this now to the relevant team for investigation and further support.
Ampath Laboratories (Pty) Ltd's reply29 Nov 2023, 09:46
Official
Hi Matlhari. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our customer experience. We will escalate this now to the relevant team for investigation and further support.
Ampath Laboratories (Pty) Ltd's replyOfficial
29 Nov 2023, 09:46Hi Matlhari. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our customer experience. We will escalate this now to the relevant team for investigation and further support.
Ampath Laboratories (Pty) Ltd's reply29 Nov 2023, 09:46
Official
Hi Matlhari. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our customer experience. We will escalate this now to the relevant team for investigation and further support.