REFUND TAKES FOREVER

On the 28th June 2025, I accidentally paid Ampath instead of another beneficiary. IIt was a substantial amount of money! I immediately called the call centre and was told to visit my bank, which I did within a few minutes. The lady at the bank was very helpful and once she discovered that Ampath was a pre loaded account with the bank, she called them and was given two email addresses for me to send the details and POP to, which I did immediately. I then call on Ampath on Monday morning to confirm that they had received all of the information. A few days later I was sent a refund form which I completed and submitted. Although all of the people I have dealt with have been very friendly, I have still not received my refund even though it has been approved. Apparentely because it is a large amount it has to be authorised by 4 managers! If the shoe was on the other foot, I would have been hounded for payment!