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Nhlanhla N

1 reviews | Active since May 2015

16 Feb 2023, 08:50

Poor service all-round

So this is how you treat all previously disadvantaged black people with their hard earned money. You trick them into paying for claims that medical aid have already settle in the disguise that you will hand them over. Only to find the account was sent incorrectly to the medical aid by your staff. So from. Claims to account allocation to refund queries you are just lost and give TAT that don't work... sies ke kopa zaga yaminaiza

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Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply17 Feb 2023, 14:46
Official
Hi Nhlanhla. We sincerely apologise for this experience, but thank you for sharing it with us as all feedback provides valuable information on how we can improve our service. We will escalate this to the relevant team for investigation and feedback.