Poor and disgusting service

I had a pregnancy blood test done on the 1st of December at Ampath Northcliff. I paid cash for it and was NOT sent by a doctor. My blood results have still not been released!! After calling Ampath client services, I was told it was sent to a doctor Van der Watt - whom I didn’t request and who, might I add, is the wrong Dr Van der Watt that I always see. On the phone, they refuse to give me MY results and instead tell me to look on the App - which has still not been updated 3 days later. I have called countless times to get the doctor changed but they redirect me 100 times to someone else who redirects me further. These phone operators are incredibly rude and snappy. I don’t understand what the secret is and why nobody can tell you what MY blood results are. Especially when I didn’t request it get sent to a doctor. What poor and disgusting service! Don’t ever use their services. Rather go to Lancet.