Payment STILL doesn’t reflect after 2 months, 8 emails, and collectively 170 minutes on hold.

I have sent no less than 8 emails regarding a payment I made using one of the options on the statement. It STILL doesn’t reflect on my statement. If I phone the call Center i am on hold for 40 minutes before I give up.

I have submitted a complaint to the HSPCA because seriously; this is ridiculous.