Pathetic atitude from Reshma Sooknan in accounts

I am writing to express my disappointment and frustration with the service I received from Reshma Sooknan, an accounts agent at Ampath Labs, during a phone call on 13 January 2024 at 15:17pm.

I had contacted the office to discuss a bill, but unfortunately, the conversation was completely derailed by Ms. Sooknan's unprofessional demeanor. Her tone was extremely rude, condescending, and dismissive. She repeatedly attempted to interrupt me, showing no willingness to listen to my concerns.

What was equally disturbing was the complete lack of empathy displayed by Ms. Sooknan. Her behavior was not only unhelpful but also made me feel disrespected and unvalued as a customer.

Due to her unacceptable behavior, I was forced to terminate the call prematurely. As a customer, I expect a basic level of respect, courtesy, and professionalism when interacting with representatives of Ampath Labs.

I hope that you will take my complaint seriously and address this matter promptly. I would appreciate a formal apology and assurance that steps will be taken to ensure that customers receive better treatment in the future.