Pathetic Accounts department

I have been paying off on blood accounts since 2022. I have paid over R8000 on bloods. Ampath's accounts are a mess the money went into the Ampath accounts but was never forwarded to VERICREDIT. So if I have been paying Ampath where has the money gone to. I managed to get someone I thought would be able to assist. She told me I must pay an amount in which I did and that she will then retrieve my account from Vericredit. Funny that email just dissappeared. She went on leave and another lady took over, she told me that I yet again need to pay another payment which I did. To my surprise these people from Vericredit is still harrasing me for money. I have asked on numerous occassions for them to reconsile the account but the left arm does not know what the right arm is doing at Ampath. When I yet again forwarded another email she finally rep**** today with a statement I forwarded her all the proof of payments and she basically told me to reconsile the account and only forward the payments that is not reflecting. Its not my job, Maritha from Ampath its your job. You tell me where my money has gone to. And then all these ridiculous charges for emails and phone calls ect. I have paid you every month. NEVER in the last 3 years did I not pay. But until this is not sorted out you will not get another cent from me. Furthermore will I take this up with the Medical Ombudsman as well.