Pathetic Accounts Department

If I can rate them a zero I would. I've always had issues with their accounts department. I've told so many people about my bad experience and it seems like I am not the only one. I will in future refuse to make use of their services and rather ask for another service provider.

My accounts are always a mess. I've been keeping track of my payments yet I received a message stating that there is a refund due to me. I ignored the message as I know what my statement said and I know what I paid and according to my records I still owed them a certain amount. I kept on paying them. We unfortunately had to make use of their service again (I didn't owe anything by that time) so I received the statement, made a payment arrangement and start paying. All of a sudden I am in arrears, the payments I made was never allocated to my account - It took time out of my day setting out my payments with the dates and amounts because of their accounts department not doing their job properly. After phone calls and emails ''I cannot make an arrangement anymore due to the age of the accounts ''My account was 2 months old AND I STARTED MAKING PAYMENTS IMMEDIATELY THE MONTH I RECEIVED THE STATEMENT AND I MADE AN ARRANGEMENT''...I didn't stop making payments however they handed me over.

Pathetic service. Ill avoid making use of their service as much as far as possible - I know of a couple of people who will do the same as they also have issues after issues.