Pathetic Accounts Department

I was not going to write this but when I was in their office in Ballito there was someone next to me who had the same experience.Ampath who later admitted they had put a full stop in the wrong place handed me over to vericred because I had not paid.The fact that I never had received a bill was not taken into account.They also said they sent me a letter.Does the postal service still exist in SA,who sends letters?Bottom line is to protect my credit rating I paid the few hundred rand plus collection fees and forgot about it until I am sitting in the office and heard a person having the same issue.The 1 rating is for their more than pathetic accounts dept.I have had no problem with the rest of their service