SH
Shorba H

1 reviews | Active since Sept 2012

18 Dec 2023, 11:31

Pathetic

I'm thinking this is the faster option to obtain results quickly as compared to the ticket I received from Ampath which states "This ticket will be assigned to a support person shortly". I phoned Ampath again now and shortly means 1-2 days. I gave bloods on 5 December as I needed a plethora of tests to be done. Ampath forgot to include 1 of the tests. The doctor advised to go have give bloods again for that test that was omitted. When I phoned Ampath to tell them that they should be responsible for the bloods that I need to take again, Laeeka said that one of the results is still pending. Really is this how long it takes to for the bloods to be analysed. Ampath does not even deserve a 1 star rating from me. I will not be going to them in future.

0
Replies (5)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply18 Dec 2023, 12:08
Official
Hi there. Our sincere apologies for this experience, but thank you for bringing it to our attention as all feedback provides valuable information on how we can improve our service. We will escalate this now to the relevant team for further investigation and support and provide feedback shortly.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply18 Dec 2023, 14:03
Official
Hi there. Please do check your emails for your report sent on by our Client Services team. Our apologies again for this experience.
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply18 Dec 2023, 14:09
Official
Hi there. Please do check your emails for your report sent on by our Client Services team. Our apologies, once again, for this situation. The management team responsible for the area will also take a look at what happened in this instance and may be in touch with you, if required.
SH
Shorba H's update18 Dec 2023, 14:25
Reviewer Update
Thank you for the prompt response
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply18 Dec 2023, 14:29
Official
We're glad to be of assistance.