Over charging the elderly

Good Day.

This email is on behalf of my 80 year old grandad, who has lost his daughter recently, therefore I am helping him sort this matter out. He received a telephone call from a rude consultant from Vericred on the 10th of July at 11:28 am. She did not even give us her Name. My grandad explained to the consultant that he has been paying R50.00 each month and the reason for not making payment after the 21st of February 2020 was due to his age which did not permit him leaving his residence due to Covid-19. She then stated a wrong amount due (R450.00) and when my granddad questioned her she had said she does not have the invoices. Vericred and Ampath are making a profit out of a pensioner. My granddad has been making a payment of R50.00 since July 2019. Kindly send me an accurate invoice with a correct amount due.

Regards

Caitlin