WT
Wikus T
1 reviews | Active since Jul 2011
28 Dec 2021, 10:14
No discount poor service from greedy Ampath
No discount on my mom's PCR test account, even though Consumer Commission found pricing of COVID tests to be unjustifiably high. Poor customer service stating we arranged to pay off the account but this refers to another test. Ampath need to get their admin in order.
Helpful (0)
Replies (8)0
Replies (8)
Ampath Laboratories (Pty) Ltd's replyOfficial
28 Dec 2021, 11:47Hi Wikus. Thank you for getting in touch. Unfortunately, the reduced price negotiated with the Competition Commission is only applicable from the date of the ruling. Please do let us know whether you still need assistance on the account so that we may put someone from the relevant team in touch.
Ampath Laboratories (Pty) Ltd's reply28 Dec 2021, 11:47
Official
Hi Wikus. Thank you for getting in touch. Unfortunately, the reduced price negotiated with the Competition Commission is only applicable from the date of the ruling. Please do let us know whether you still need assistance on the account so that we may put someone from the relevant team in touch.
WT
Wikus T's updateReviewer Update
31 Dec 2021, 07:55So how much discount can you give?
Are you sad that you have to charge R500.00 a test now that you don't want to give any discount. You're quite greedy.
All other labs give discount not like Ampath.
I'll make sure not to use Ampath again in future as there are other labs, especially some new ones not just the three 'larger' ones.
I would have thought you would ask someone to contact me but guess you don't really care about good client service. Rather send a reply email asking them to inform if they still want assistance. You're quite lazy.
Are you sad that you have to charge R500.00 a test now that you don't want to give any discount. You're quite greedy.
All other labs give discount not like Ampath.
I'll make sure not to use Ampath again in future as there are other labs, especially some new ones not just the three 'larger' ones.
I would have thought you would ask someone to contact me but guess you don't really care about good client service. Rather send a reply email asking them to inform if they still want assistance. You're quite lazy.
WT
Wikus T's update31 Dec 2021, 07:55
Reviewer Update
So how much discount can you give?
Are you sad that you have to charge R500.00 a test now that you don't want to give any discount. You're quite greedy.
All other labs give discount not like Ampath.
I'll make sure not to use Ampath again in future as there are other labs, especially some new ones not just the three 'larger' ones.
I would have thought you would ask someone to contact me but guess you don't really care about good client service. Rather send a reply email asking them to inform if they still want assistance. You're quite lazy.
Are you sad that you have to charge R500.00 a test now that you don't want to give any discount. You're quite greedy.
All other labs give discount not like Ampath.
I'll make sure not to use Ampath again in future as there are other labs, especially some new ones not just the three 'larger' ones.
I would have thought you would ask someone to contact me but guess you don't really care about good client service. Rather send a reply email asking them to inform if they still want assistance. You're quite lazy.
WT
Wikus T's updateReviewer Update
31 Dec 2021, 08:00Ampath used to give 3% discount but since covid started they give zero.
WT
Wikus T's update31 Dec 2021, 08:00
Reviewer Update
Ampath used to give 3% discount but since covid started they give zero.
WT
Wikus T's updateReviewer Update
31 Dec 2021, 08:02When calling the Ampath call center one holds on forever, only to be met by rude agents raising their voice to you.
WT
Wikus T's update31 Dec 2021, 08:02
Reviewer Update
When calling the Ampath call center one holds on forever, only to be met by rude agents raising their voice to you.
Ampath Laboratories (Pty) Ltd's replyOfficial
31 Dec 2021, 09:06Hi Wikus, we have escalated your call to the relevant team who will be in touch.
Ampath Laboratories (Pty) Ltd's reply31 Dec 2021, 09:06
Official
Hi Wikus, we have escalated your call to the relevant team who will be in touch.
Ampath Laboratories (Pty) Ltd's replyOfficial
31 Dec 2021, 11:23Hi Wikus, we understand that you have been contacted and assisted with a resolution.
Ampath Laboratories (Pty) Ltd's reply31 Dec 2021, 11:23
Official
Hi Wikus, we understand that you have been contacted and assisted with a resolution.
WT
Wikus T's updateReviewer Update
31 Dec 2021, 12:14Yes I have been. Thanks for turning the situation around.
WT
Wikus T's update31 Dec 2021, 12:14
Reviewer Update
Yes I have been. Thanks for turning the situation around.
Ampath Laboratories (Pty) Ltd's replyOfficial
31 Dec 2021, 13:40Thank you for confirming Wikus. We're glad to be of assistance. Best wishes to you and your family for 2022.
Ampath Laboratories (Pty) Ltd's reply31 Dec 2021, 13:40
Official
Thank you for confirming Wikus. We're glad to be of assistance. Best wishes to you and your family for 2022.