no customer service

I went to get a covids test. Before I did the test they gave me all sorts of excuses about stock as to why they couldn't do the test. I had my reasons for being tested (not neurotic, not hypochondriac). Eventually they condescended to test but charged me R 990 for the pleasure. I paid on the day and they're sending me invoices still instead of STATEMENTS. Use the right word please. Now, when I ask for my results they say they can't give it due to patient confidentiality. I am not interested. If you render a service, and you have been paid almost R990 - a grudge purchase which I would not undertake unless I *really* thought I might have it - then at least have the decency to deliver service. Instead they send me to a pathetic website that wants "referrer id" and "passwords" and "pins" none of which I have nor do I know how or when I might have created them. Eventually after logging in, it tells me I must go to the doctor's rooms. Forget it. I am not interested. Phone me or send me a diagnosis as a PDF using email or whatsapp. Do not make me WASTE MY TIME AND MONEY further by making me drive 20km AGAIN to consult and sit around waiting. This is not 1920. Just copy/paste the diagnosis into an email or whatsapp. How hard is that?

I want my R 990 back OR my results. Choose.