No communication

I really don't no if this will make any difference to what is happening. I honestly admit i have made a mistake and did use the wrong ref nr which i am sorry for but i have been trying to get hold of you to get tis problem fixed and sorted but a you do is send me the same message over and over and over again i have asked for a call back as you wait ip to 1:45min to get to speak to someone which is insane. I have mailed no response

Then i go into a branch and hear i have to go to the bank to sort out the problem as the bank inform me you have received the money so now the money is missing and no one can tell me what is going on am i upset yes were i wrong yes but do i need to be treated like this i dont think so SO THERE IS MO COMMUNICATION FROM YOUR SIDE I BEEN TREATED LIKE **** AND ALL YOU SAY IS NOTHING . I want to l ow were is the money then if it was paid into your acvount