SC
Stacey C

1 reviews | Active since Sept 2021

23 Aug 2022, 15:48

Mismanagement of Accounts, ICD Codes, Statement History

I don't even want to give any rating here. I am totally and completely annoyed - I have had 6 surgeries in a year and 1 month, and between the Doctors, Hospital and Medical Aid and all the incorrect auth codes, or even if the tests were done, before admission at midnight, I am inundated with calls of handover. What infuriates me the most, is the different people calling (note that they are from different collectors), only have detail on a specific account, and I have been told that they have no prior information about the history of the account. I have been making payments to many providers over an extended period of time and surely need a record to see what I have paid. I have a full-time job, so I am unfortunately unable to do admin for all the different organizations when it should be seamless

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Replies (1)
Ampath Laboratories (Pty) Ltd
Ampath Laboratories (Pty) Ltd's reply19 Sept 2022, 13:14
Official
Hi Stacey. Thanks for sharing this and apologies for your experience. We will escalate this now to the relevant team for support.