KERUSHA GOVENDER - Disgusting Service
Deeply disgruntled and taken back with the disgusting way in which i was handled by KERUSHA GOVENDER at AMPATH.
My husband was in Fourways Life ICU in July 2017 , Discovery Health had covered 99% of his hospital stay with only a few outstanding amounts which were paid by myself without hesitation.
In January 2018 i received a call from AMPATH saying that there was a bill outstanding from his stay . I asked the consultant to please email me through the bill so i could settle it immediately as i did with the other bills. I NEVER RECEIVED ANYTHING, thus no payment could be made from my side!
On the 20th March i then get a disgusting phone call from the rude KERUSHA GOVENDER threatening me that she will hand me over ...... How can you threaten to hand me over for a bill that i had never received ??????????
I then asked her to please send me proof of receipt (email read receipt) that i had indeed got the bill in question ... she could not answer me and blamed it on one of her colleges......
I then asked her how she could hand me over for a bill i have never received and the fact that she has no proof that this has ever been sent to me ??? SHE STILL COULD NOT / REFUSED TO ANSWER ME!!!
I then asked her to confirm my email address , she has spelled it incorrectly - Thus the reason i had not received the bill...
I then asked her again how it is possible that she is handing me over for AMPATH's negligence ???? SHE STILL COULD NOT ANSWER ME !! Never the less she could have contacted Discovery Health in July 2017 already and got my correct email address , instead she was too lazy and decided it was easier to hand me over ..... HOW IS THIS EVEN LEGAL?????
After spelling out my CORRECT email for her and finally receiving the bill of R231.20 i was still busy talking top her and she just puts the phone down on me.
KERUSHA GOVENDER you are a disgusting human being and should not be dealing with people. Because of your negligence and pure laziness my credit record is now affected!!
Never the less in a couple of hours i had settles the account which would have been done in 2017 if you had sent the bill through to the correct person!!
I am absolutely disgusted!!